In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. By giving patients the ability to see and choose, we give them power. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. Zocdoc’s mission is to give power to the patient.
Which means they are expected to accept the unacceptable.
But in healthcare, patients lack market power. In any other consumer industry, the companies delivering such a poor customer experience would not survive. Then wait in a room solely designed for waiting. Then wait weeks for the privilege of a visit. In their time of need, they call down outdated insurance directories. Healthcare should work for patients, but it doesn’t.
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